Resolved ANGEL 7.2 Issues
Upgrade > Resolved ANGEL 7.2 Issues
Several known issues have been identified in ANGEL 7.2, and ANGEL administrators are working with the vendor to address them. This list of resolved issues serves to keep the community updated as we work to address some of the growing pains that come with a major system upgrade. This page was last reviewed on May 5, 2008.
| Unlocking items | Automatically unlocking items in a course is working incorrectly, when set up in the same way as it was in 6.3. Resolution: The vendor has issued a problem number to this issue. In the meantime, students must exit the course to their home page, then re-enter the course. Update 8/14/2007: The vendor has assigned another problem number to this issue, and has escalated to tier III support. |
| $GOTO$ | The $GOTO$ token is not working properly in ANGEL 7.2. Resolution: This issue has been logged with the vendor and assigned an issue number. A patch will be released in a future update. As a workaround, use the Content Manager GOTO function. This is the function which use when adding a content link through the HTML editor. The syntax for this function can be found on page 44 of the ANGEL 7.2 Programmer's Reference Manual. UPDATE: 8/8/2007 - This will be addressed in an August update. UPDATE: 8/16/2007 - This has been repaired. UPDATE: 8/29/2007: Seperate issues have been uncovered with GOTO functionality. ANGEL administrators are currently testing fixes. UPDATE: This issue is to be addressed in the upcoming September update package. |
| Unsubscribing from Discussion Forums | Users currently receive a server error when attempting to unsubscribe from a discussion forum. Resolution: This issue has been logged with the vendor and assigned an issue number. A patch will be released in a future update. |
| ANGEL Live issues | ANGEL Live components are currently not working correctly. Resolution: This has been filed with the vendor and has been escalated to development. |
| HTML Editor - embed tags | The HTML editor is sometimes stripping embed tags, if the file was created in Firefox, but edited in Internet Explorer. Resolution: This has been reported to the vendor and assigned a problem number. Current workaround is to make needed changes in the same browser, preferably Firefox. UPDATE: 8/16/2007 - This has been repaired. |
| Chat logs | Currently, students can only see their own contributions when reviewing a chatroom log. An enhancement was filed with the vendor, asking that this be restored to all submissions. Resolution: The vendor accepted this as an enhancement, and the fix will be implemented in the August patch. UPDATE, 8/14/2007: A fix was implemented on 8/11/2007. |
| Sent folder in course messaging | Currently, when viewing the Sent folder in the course messaging area, the name of the sender is displayed, as opposed to the name of the recipient. Resolution: The vendor accepted this as an enhancement, and the fix will be implemented in the August patch. UPDATE, 8/14/2007: A fix was implemented on 8/11/2007. |
| Course message recipients | Some users report an issue with not seeing all of the users enrolled in their course when viewing the To: list in the message compose screen. Resolution: This has been reported to ALI and confirmed as a bug. A patch will be released in a future update. Update, 6/19/2007: As a workaround, entering a few letters in the search box above the recipient list displays more recipient options. For example, if you see only letters A - D, try entering an E in the search box. This should return more options. If you see only D - Z, enter an A in the search box, and so on. |
| Guid error | When accessing the chat function from the Who's Online component on the home page, or from the communicate tab, a server error appears, indicating "Guid should contain 32 digits with 4 dashes." Resolution: A case is filed with the vendor on this issue. Update, 7/16/2007 - The maintenance performed on 7/14/2007 resolved this issue. |
| Grades not appearing in dropboxes | Some faculty are reporting that student grades are not showing up in the "Grade" column of the view part of dropboxes despite there being grades associated with the submission. Resolution: This has been reported to the vendor. Update, 7/16/2007 - The maintenance performed on 7/14/2007 resolved this issue. |
| Activity at a Glance | Activity at a Glance may display incorrectly in Internet Explorer. Resolution: A case is filed with the vendor on this issue, and a fix has been issued. Testing of the fix is underway, and it will be deployed in an upcoming maintenance window. UPDATE, 7/16/2007: The maintenance performed on 7/14/2007 resolved this issue. |
| Whiteboard | For some, the white board does not function as expected. Shapes do not work correctly, and drawings do not look as expected. Resolution: This has been reported to the vendor. As a workaround, ensure that you are running the latest version of Java. Update, 6/22/2007: This issue has been resolved. |
| Chat logs | There is currently an issue with chat logs not appearing for logged chat rooms. Resolution: This has been reported to the vendor, and ANGEL administrators are actively working with them to repair this. Chat logs are being saved, but getting them to be accessible from ANGEL is being investigated. Update, 6/22/2007: This issue has been resolved. |
| Mail Author in Discussion Forums | Currently, users clicking on "Mail Author" in discussion forums receive a "server error '/' in Application" error. Resolution: This has been confirmed as a bug by ANGEL Learning and assigned an internal tracking number. Update 6/7/2007: a patch is in progress and will be made available in a future summer semester update. Update, 6/19/2007: A fix has been implemented, and testing shows this functionality to be restored. If errors are encountered, please contact Distance Learning Services. This issue only occurs when plain text is set as message format within mail preferences. As a work around:
|
| Send Report in Report Manager | Currently, users clicking on "Send Report " in the Report Manager receive a "server error '/' in Application" error. Resolution: This has been confirmed as a bug by ANGEL Learning and assigned an internal tracking number. Update 6/7/2007: a patch is in progress and will be made available in a future summer semester update. Update, 6/19/2007: A fix has been implemented, and testing shows this functionality to be restored. If errors are encountered, please contact Distance Learning Services.
This issue only occurs when plain text is set as message format within mail preferences. As a work around:
|
| Discussion Forum Directions | In some cases, when creating discussion forums, then editing, directions that were previously created disappear. Resolution: ANGEL Administrators are working with the vendor on a solution. Update, 6/14/2007: ALI has supplied a fix, which is in testing for a potential June 19th deployment. Update, 6/19/2007: A fix has been implemented, and testing shows this functionality to be restored. If errors are encountered, please contact Distance Learning Services. |
| Error e-mailing grades | Some users report an error when in dropboxes, with mailing grades and comments. Resolution: This has been reported to ALI and confirmed as a bug. A patch will be released in a future update. Update, 6/19/2007: A fix has been implemented, and testing shows this functionality to be restored. If errors are encountered, please contact Distance Learning Services. |
| Sending course mail from drop box | Users have been reporting errors when attempting to send a course mail message from a drop box . Resolution: This has been reported to ALI and confirmed as a bug. A patch will be released in a future update. Update, 6/19/2007: A fix has been implemented, and testing shows this functionality to be restored. If errors are encountered, please contact Distance Learning Services. |
| Exporting WhoDunIt | Some users report an error when attempting to export the WhoDunIt report. Resolution: This has been reported to the vendor. Update, 6/19/2007: A fix has been implemented, and testing shows this functionality to be restored. If errors are encountered, please contact Distance Learning Services. |
| Sending to Internet Mail | As of ANGEL 7.1, for users to receive e-mail outside of ANGEL, they must have a forwarding address set in their preferences. This report was not a bug, rather a change in functionality between ANGEL 6.3 and 7.2. Resolution: An enhancement request has been filed with the vendor to either restore old functionality, or to remove the "Send a copy to each recipient's Internet e-mail" checkbox to avoid confusion. Update 6/15/2007: This issue has been repaired, and messaging will e-mail to user's Internet e-mail as expected.
|
| Course Messaging | Update, 6/14/2007:As of the fix installed on June 12, 2007, ANGEL messages filter with the course they're being viewed from set as default. This was a highly requested feature from our user base, and the concerns have now been addressed. |
| Question Bank Manager | The Question Bank Manager in the Manage tab currently fails with an “application error” message when users attempt to expand the tree to edit questions. Resolution: This error has been filed with the vendor and has been assigned an internal tracking number on their end. A fix will be released in a future summer semester update. |
| New window/no banner issues | When selecting to have an item open in a new window with no banner, a ? is inserted into the address, causing issues primarily with viewing videos in Internet Explorer. In many cases, including windows without video, this will not be a big issue. Resolution: This has been confirmed as a bug, and will be addressed in a future patch release. Update 6/7/2007: This will be addressed in a patch installed June 12, 2007. |
| Course Messaging | Deleting folders in the Inbox may cause timeouts, and some folder deletes currently fail because of this. Resolution: This issue has been diagnosed, traced, and filed with the vendor. Update: 6/7/2007:This issue will be addressed in a patch installed June 12, 2007. |
| Wikipedia | Some instructors have complained about the inclusion of Wikipedia as a default resource in ANGEL 7.2. Resolution: ANGEL administrators are working on developing a nugget that provides MSU Library search functionality. Wikipedia is no longer set by default, and instructors can make the decision to use Wikipedia in their courses. |
| Server Errors Upon Submission of Newly Created Quizzes | Some newly created quizzes produce server errors upon submission. ANGEL Administrators are investigating the issue Resolution: This has been filed with the vendor, and issued an internal bug fix number. Update, 6/5/2007: A patch has been installed that should repair this issue. |
| Password Retrieval for Non-MSU Accounts | Members with non-MSU accounts who need their password, currently get an e-mail without the password included. Resolution: This has been filed with the vendor, and issued an internal bug fix number. Update, 6/5/2007: A patch has been installed that should repair this issue. |
| Course Messaging | Many other complaints involve users seeing all of their messages from all courses and groups each time they enter the inbox, no matter from what course. Resolution: We have filed an enhacement request, asking that these messages be filtered by course, according to the course the user is currently in. It has been assigned a tracking number and is in the ANGEL Learning, Inc. system. Time out errors when attempting to compose messages have been repaired. |
| Guide | Some users report browser "freezes" when clicking on links. If this occurs, close the guide and try the action again. Resolution: Case is filed with the vendor, has an internal bug tracking number assigned, and is being actively investigated. Update, 5/25/2007: This will be included in a June patch from ALI. Update, 6/5/2007: A patch was installed this morning that should repair this issue. |
| MSU NetID updates | Users who have recently changed their MSU NetIDs have issues logging into ANGEL. Changes cannot be made at this time as the way this functionality was programmed by the vendor results in database load that has the potential to reduce performance of the ANGEL system. Resolution: ANGEL Administrators are working with the vendor on a permanent solution, but currently NetID updates are being done manually in the early hours of the morning, to avoid performance degradation. |
| Inline HTML Editor | In some cases, the inline HTML editor can cause HTML code to work in unanticipated ways. For most users, using the HTML editor on a basic level, this will not be an issue. Resolution: Instructors can enable the environment variable HTML_EDITOR_LINK_MODE with a value of 1 in the course in question can disable the inline editor and return to the old version. |
| RSS | Pocast RSS in ANGEL currently does not work as expected, due to an iTunes bug. Resolution: ANGEL Administrators are investigating whether there is a way around this iTunes bug. |
| Print Link for Students | Students are unable to print using the print link in courses. Resolution: This issue has been repaired. |
| Course Themes | Some users may have problems with customized course themes designed for ANGEL 6.3. Resolution: If this occurs, click the Guide button, click Manage, then Course Theme Selector. Selecting the theme "Angel 7" will bring the course back to an operational state. If you are a Virtual University customer, contact your producer for assistance.
|
| Reports | Some users may have problems with running larger reports in the Report Manager. Database blocking/system slowdowns have occurred as a result. Resolution: vendor provided a patch, and it was installed by ANGEL Administrators on 6/1/2007. Testing indicated this issue was solved.
|
| Customizing ANGEL pages | There is a bug involving the customization of pages. Some nuggets will not properly insert or remove from the page when selected. This is filed with the vendor, and options are being reviewed. This is being actively worked on, and a solution is anticipated soon. This issue is more cosmetic than problematic, but can lead to some inconvenience. Resolution: A fix has been made to an environment variable by ANGEL Administrators. Users encountering this problem should click the "Use Defaults" button, then rearrange their content as they'd like it.
|
Contact Information
To report additional bugs, or oddities that you encounter, please contact: Distance Learning Services 5-2345 or 1-800-500-1554 or click “Contact Us” on the ANGEL homepage |
Top of page
Section toc
ANGEL Online Documentation